Teams walk customers through their assumption maps. Their current-state assumption maps hang around the room.
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Journey-mapping workshop participants talk with customers who have joined their small groups.
User journey map definition. Desktop as a Service DaaS is a cloud computing offering that enables businesses to deliver cloud-hosted virtual desktops to any device from anywhere. Learn more about DAAS. Customer-journey maps are used to understand users journey as they interact with a product or service.
Once customers have shared experiences without seeing their teams assumptions the discussion moves to the wall. Roadmaps are used by UX teams to communicate future work within their team and to stakeholders. A journey maps structure aligns to the timeline of the use while a roadmaps structure follows a Now Next Future structure.
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